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72 Harley Street, London W1G 7HG
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Cookies and Privacy Policy

The London Psychiatry Centre / Cookies and Privacy Policy

This privacy policy was last updated on 15/05/2018.

This cookies and privacy policy sets out how The London Psychiatry Centre uses and protects any personal information that you give when you use this website and your rights in relation to that information.

The London Psychiatry Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The London Psychiatry Centre may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes made.

This privacy policy should be read in conjunction with The London Psychiatry Centre terms and conditions. By visiting http://www.psychiatrycentre.co.uk/ (the Site) you indicate your agreement for The London Psychiatry Centre to use your personal information as set out in this privacy policy.

We are registered with the Information Commissioner’s Office (ICO) as required under the data protection laws in the United Kingdom and are committed to compliance with data protection legislation, privacy and electronic communications (EC directive, amendment) regulations 2011 (UK regulations), medical confidentiality and NHS information governance guidelines.

The London Psychiatry Centre makes every effort to prevent unauthorised access to your personal information, complies with medical confidentiality and NHS information governance guidelines, and its obligations under the Data Protection Act 1998 (the Act).

Definitions

When we refer to ‘personal information’ in this policy, we mean information which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use information about you in your capacity as a customer, a patient, or in any other capacity. For example, when you visit our website.

When we refer to ‘we’, ‘our’ or ‘The London Psychiatry Centre’ in this policy we are pertaining to our business and premises at The London Psychiatry Centre, 72 Harley St, London W1G 7HG. For the purpose of the Act, The London Psychiatry Centre is the data controller.

We may collect and process the following personal data about you:

Telephone Calls

For the purposes of training and continually improving our services, calls to/from The London Psychiatry Centre and its agents may be monitored or recorded.

Information You Give Us

You may give us information about you by filling in forms on the Site or corresponding with us by phone, e-mail or otherwise, including when you enquire about our services.

What Information Will The London Psychiatry Centre Collect About Me?

The information you give us may include your name, address, e-mail address and/or phone number. It may also include sensitive personal data (such as information about your health) but only where you have explicitly consented to the terms of this policy.

  • Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit and page views). We collect this information in a way which does not identify anyone.
  • Information you provide by corresponding with us by phone, e-mail or otherwise.
  • Information you provide when you refer yourself or are referred by a doctor.
  • Information you provide when you enquire about our services.
  • Information you provide when you apply for a job with us.
  • Information you provide when you report a problem with the Site.
  • Information you give us when you book online.

We require this information to understand your needs and provide you with a better service, for example:

  • To improve the content and design of the website,
  • To contact you about a request/enquiry you have made with us,
  • To provide you with information you may have requested, for example a newsletter.

Medical details you send to us electronically for assessment of your condition, arrangement of appointment or any other purpose may be transmitted to Consultants with admitting rights at The London Psychiatry Centre for their professional opinion. By sending us your details, health records etc. you consent and accept that it may be necessary for us to forward these clinical details electronically or in other formats.

Information We Receive From Other Sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

How Do We Use Your Information?

We use information held about you in the following ways:

Information You Give To Us

We may use this information:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us.
  • To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.
  • To provide you, or permit selected third parties to provide you, with information about your condition or results of any investigations. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information related to your treatment at The London Psychiatry Centre or any of its referral facilities. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
  • To notify you about changes to our service.
  • To ensure that content from the site is presented in the most effective manner for you and for your computer.

Information We Collect About You

We will use this information:

  • To administer and improve the site.
  • To allow you to participate in features of our service, when you choose to do so.
  • As part of our efforts to keep the site safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Information We Receive From Other Sources

We may combine this with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure Of Your Information

We may share your information with selected third parties including:

  • Analytics and search engine providers that assist us in the improvement and optimisation of the Site.
  • If The London Psychiatry Centre or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • In the usual course of our business, we may use third parties to process your personal information on our behalf. Where a third-party data processor is used, we will ensure that they operate under subject to contractual restrictions with regard to confidentiality and security in addition to obligations imposed by data protection legislation.

How Do We Protect Your Personal Information?

We take appropriate organisational and technical security measures to protect the data that we hold against unauthorised disclosure or unlawful processing.

Information which you submit online may not be subject to the same protection and you do so at your own risk.

How Do I Access Or Correct The Information You Hold About Me?

You have the right to request a copy of the information that we hold about you at any time, including copies of your health records (where relevant).

If you would like a copy of some, or all, of your personal information, please contact us by email or post. We are entitled to make an administrative charge for this service. We want to make sure that your personal information is accurate and up to-date and you may ask us to correct or remove information you think is inaccurate.

Will I Receive Marketing Information?

We will only send you marketing information where you have provided your consent to receive it. This may include information about products and services provided by The London Psychiatry Centre which may be of interest to you.

You have the right to stop us from contacting you for marketing purposes or giving your information to other members of The London Psychiatry Centre.

If you no longer wish to receive web-based marketing information, you can unsubscribe by clicking on the link within the email that has been sent to you. By clicking on this unsubscribe link it will update our contacts lists to ensure that we do not contact you again.

What Is A Cookie?

The Site uses cookies to distinguish you from other users of our website. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

Cookie Categories

There are different types of cookies which are used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences on a certain web pages, or improving your overall experience. Other cookies can provide you with advertising which is more tailored to your interests or measure the number of site visits and the most popular pages users visit.

Strictly necessary cookies: These cookies enable services you have specifically asked for.
Performance cookies: These cookies collect anonymous information on the pages visited.
Functionality cookies: These cookies remember choices you make to improve your experience.
Targeting cookies or advertising cookies: These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

How To Disable Cookies

Most web browsers automatically accept cookies, but you can disable this function by changing your browser settings if you so wish. To find out more about cookies including what they are, how to control them or how to delete them, please visit www.aboutcookies.org.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS.

Below is a list of the different types of cookies used across the site, and a description of what they are used for.

First Party Cookies

First Party Cookies are cookies which The London Psychiatry Centre uses. We only use sessional and persistent cookies when users access the site. They are minimally intrusive. The London Psychiatry Centre also uses cookies linked to Google Analytics but these are not traced to personal identifiable data and are non-intrusive.

Third Party Cookies

The Site contains links to other third-party websites. This means that when you click on the links to those websites you may be agreeing to the use of cookies from their websites. The London Psychiatry Centre has identified the following third-party cookies:

Cookies Used On The London Psychiatry Centre Website

Cookie Name Purpose Expiry
__utma This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.

The data stored by this cookie does not identify people or collect any personal data.

2 years
__utmb This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.

The data stored by this cookie does not identify people or collect any personal data.

30 minutes
__utmc This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.

The data stored by this cookie does not identify people or collect any personal data.

At end of session
__utmz This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.

The data stored by this cookie does not identify people or collect any personal data.

6 months

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide

All About Cookies

Are Third Party Websites Covered By This Policy?

The site contains links to other websites. This policy only applies to the site so when you visit external websites please read their privacy policies carefully. The London Psychiatry Centre accepts no responsibility for external websites.

We occasionally offer products or services for external companies. These organisations may also allocate cookies to your PC. The types of cookies they use and how they use this information will be governed by their privacy policies.

How Do You Find Out About Changes To Our Privacy Policy?

We are registered with the Information Commissioner’s Office (ICO) as required under the data protection laws in the United Kingdom and are committed to compliance with data protection legislation, privacy and electronic communications (EC directive, amendment) regulations 2011 (UK regulations), medical confidentiality and NHS information governance guidelines.

We keep our privacy policy under regular review and we will place any updates on this webpage.

We may change the content or services found on the site at any time without notice, and consequently our privacy policy may change at any time in the future. Your continued access to or use of the website will mean that you agree to the changes.

Who Do I Contact If I Have A Question About Your Privacy Policy?

Please contact us if you have any questions about our privacy policy:

by email: info@psychiatrycentre.co.uk
or write to us at: Privacy Policy Query, The London Psychiatry Centre, 72 Harley St, London W1G 7HG

Useful links

The Internet Advertising Bureau (IAB) UK has provided the following website to give information specifically about privacy issues around Internet advertising:

youronlinechoices.co.uk/uk

For further legal information about privacy issues, you may find these links useful:

Data Protection Act 1998
The Information Commissioner’s Office